New clients & policies
Before you come in
Everything we would tell you on the phone, in one place: what happens at a first visit, our cancellation and deposit rules, and how we keep the studio clean.
Your first visit
Most first visits go like this.
- 1
Pick a stylist or a consult
Book online with someone you like, or take a free 20-minute consult for color, extensions or a big change.
- 2
We talk first
Your stylist asks what you want and what your hair does, shows you options and tells you the price before starting.
- 3
Your hair, your pace
We tell you how long it will take, and offer water, tea or coffee while you wait.
- 4
One price, however you pay
Cash, card or phone, with nothing added for cards. Tips are up to you and go to your stylist.
Cancellations, deposits and lateness
Cancel or move up to 24 hours ahead and there is no fee. Any deposit goes back to your card.
Inside 24 hours, or if you miss it, we keep the deposit. Appointments with no deposit have no fee, but after two missed visits we ask for a deposit on the next booking.
Deposits are $20 to $50 for color, extensions, updos, bridal trials and lash lifts. They are taken when you book and come off your total.
If you are running late, call or text us. After 15 minutes we may shorten the service or move it to the next opening, so your stylist does not rush the next client.
To cancel or move, use the link in your confirmation email, or call or text (828) 555-0142.
Walk-ins
We take walk-ins for kids’ trims, bang trims and blowouts when a chair is free. Tuesday and Wednesday mornings and Thursday after 3 are easiest. Cuts and color are by appointment, and booked clients are always seen first.
Patch tests, color and lashes
Color: a free skin patch test 48 hours before a first color takes ten minutes. We offer it to every new color client. Color and extensions bookings link to a short agreement you sign on your phone.
Lash lifts and tints are for ages 16 and up, and a first visit includes a patch test, so please arrive 15 minutes early.
Your health: this website never asks about medications, pregnancy or skin conditions. If something matters to your visit, tell your stylist in person, and they will work around it.
How we keep it clean
We are a state-licensed salon, inspected by the NC Board of Cosmetic Art Examiners. Combs, shears and clips are cleaned and disinfected between every client, and capes are laundered daily. Nail files and buffers are single-use, and each pedicure uses a fresh basin liner. Our licenses are posted by the front desk.
If you are not happy
Tell us within seven days and we will fix it at no charge. If a service cannot be fixed, we will give your money back, and we would rather hear from you than lose you.
Policy questions
What is your cancellation policy?
Cancel or move an appointment up to 24 hours ahead and there is no fee: a deposit goes back to your card. Inside 24 hours or for a no-show, we keep the deposit. If you are more than 15 minutes late, we may shorten the service or move it.
Do you take a deposit?
Yes, for color, extensions, updos, bridal trials and lash lifts: $20 to $50, taken when you book and taken off your total. Cuts, blowouts and nails need none.
What if I am not happy with my hair?
Tell us within seven days and we will fix it at no charge. We would much rather hear from you than lose you.
How do you keep things clean?
Combs, shears and clips are cleaned and disinfected between every client, and capes are laundered daily. Nail files and buffers are single-use, and pedicure basins get a fresh liner. We are a state-licensed salon, inspected by the NC Board of Cosmetic Art Examiners.
Ready to book?
Pick a stylist and a time online, or call us and we will help.